In case of an Emergency, call: 911 or 800-925-0705. Due to the present risk associated with the COVID-19 pandemic, Texas Gas is closing access to its front offices as a precautionary measure for the protection of our customers and staff. Payments can be made online at txgas.net by credit or debit card. Customers may also access their online utility account at txgas.net and sign up for ACH direct draft as well as utilizing the payment drop box at the office with check or money order. Click here for an update on COVID-19 Please contact us by email, firstname.lastname@example.org , if you have any questions. Thank you!
Gas mains are often installed in road rights-of-way and dedicated utility easements. It’s important that YOU know if a pipeline runs through your property or through a property where you are doing excavation work.
Look for these signs: White posts with bright yellow warning signs. Our pipelines are buried underground. These posts are used to show the approximate location of the pipelines. Look in road rights-of-way, at intersections, and along fence lines. Check today for pipeline markers posted nearby or on your property, or in your neighborhood, or at a work location.
You should be aware of any markers in and around your neighborhood or work location. Write down the name and phone number of the pipe line company listed on the marker and keep it in a safe place in case of an emergency involving the pipeline.
Look for dust blowing in the air, a white cloud or fog, persistent bubbling in standing water, or discolored vegetation.
Listen for any unusual noise coming from the pipeline, like a hissing or roaring sound.
A strong odor, like rotten eggs, will often accompany a pipeline leak.
Texas Gas will immediately dispatch personnel to the site of any leak to help handle the emergency and provide information to public safety officials to aid in the response to the emergency. We will also take the necessary operating actions to minimize the impact of a leak.
We need your help in preventing pipeline emergencies. Records show that damage from excavation-related activities, particularly from equipment digging into pipelines, is the leading cause of pipeline accidents. Without proper coordination, excavation activities in the vicinity of underground pipelines can result in very dangerous situations.