What are your hours? 8:30am – 4:30 pm Monday through Friday (except national holidays) Where are your offices located? 9750 FM 1488.  If coming from the east, we are 3 miles west of the intersection of FM 2978 and FM 1488.   If Coming from the west, we are 4 miles east of the intersection of FM 149 Spur and FM 1488. How often is my meter read? We read meters once each month, generally between the 30th day of the current month and the 8th day of the following month.  Occasionally, a meter reading may be estimated. Where can I pay my gas bill? You can pay your bill online (click "Pay Your Bill Online" on the Texas Gas Home Page), via mail or by dropping it off at our offices at 9750 FM 1488, Magnolia, TX  77354.  If you drop off your payment after office hours, there is a drop box near the front door of the building.  Note:  Please do not place cash in the drop box. I received a Gas Shut Off or Termination Notice.  What should I do? Gas Shut Off notices are automatically generated by our billing system.  If you receive such a notice, it means that we do not have a record of your payment.  Please call our offices immediately to avoid termination of your service. Are your rates regulated? Yes.  The Railroad Commission of Texas regulates the rates and Quality of Service Rules for all gas utilities in the State of Texas.  The Commission audits for safety and tariff compliance each year. Can I get a copy of your tariffs? Yes.  You may also call our offices at 281-252-6700 during regular office hours for a copy of the rates. How do I complain to the Railroad Commission? The Railroad Commission of Texas maintains a website on which there is a wide variety of information as well as instructions for registering a complaint. You may also call 512-463-7023, or you may email Marie Blanco at marie.blanco@rrc.state.tx.us.  We will make every effort to handle each complaint in a timely and courteous manner.